Privacy Policy

Effective Date: November 2025

This Privacy Policy explains how PostFolio.ai (“PostFolio.ai”, “we”, “our”, or “us”) collects, uses, and protects information in connection with our website, application, and related services (collectively, the “Services”). By accessing or using PostFolio.ai, you agree to the practices described in this Privacy Policy.

This Privacy Policy works in conjunction with our Terms of Service. If you do not agree with this policy, please do not use the Services.

1. Information We Collect

We collect information in a few different ways when you interact with PostFolio.ai:

Account Information: Name, email address, company name, role, and login credentials when you create or are assigned an account.
Usage Data: Information about how you use the Services, such as pages viewed, features accessed, timestamps, browser type, and device information.
Content and Portfolio Data: Property details, social content, media, captions, templates, and other information you or your team upload, generate, or manage through PostFolio.ai.
Integration Data: Data received from connected third-party platforms (for example, social networks or property management systems) when you authorize integrations.
Support & Communication: Information you provide when contacting us for support, sales inquiries, or feedback, including the content of your messages and contact details.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the Services.
To configure and manage your properties, portfolios, users, and integrations within PostFolio.ai.
To personalize your experience and show relevant content, settings, and dashboards.
To communicate with you about updates, changes, billing, and support requests.
To monitor performance, troubleshoot issues, and improve the reliability and security of the Services.
To analyze aggregate usage trends and improve our features, workflows, and user experience.
To comply with legal obligations and enforce our Terms of Service.

3. Cookies & Tracking Technologies

We may use cookies, local storage, and similar technologies to remember your preferences, keep you signed in, and understand how the Services are being used.

Essential cookies: Required for login, security, and core functionality.
Preference and analytics cookies: Help us understand usage patterns and improve the product experience.

You can manage cookie preferences through your browser settings. If you disable certain cookies, some features of the Services may not function properly.

4. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

Service Providers: With trusted vendors that help us operate the Services (for example, hosting, email delivery, analytics, or error monitoring), subject to appropriate confidentiality and security obligations.
Integrations You Authorize: With third-party platforms (such as social networks or property management systems) when you connect and authorize those integrations through PostFolio.ai.
Corporate Accounts: With your organization’s administrators or designated contacts, consistent with how your account and portfolio are structured.
Legal Requirements: When we believe disclosure is reasonably necessary to comply with law, regulation, legal process, or governmental request; to protect the rights, property, or safety of PostFolio.ai, our users, or others; or to enforce our policies and agreements.
Business Transfers: In connection with a merger, acquisition, financing, or sale of all or a portion of our business, information may be transferred as part of that transaction, subject to continued protection consistent with this Privacy Policy.

5. Data Retention

We retain information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We may retain aggregated or de-identified data that does not identify you personally for analytics and product improvement.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no security method is completely foolproof, and we cannot guarantee absolute security of your data.

7. Your Choices & Rights

Your organization and its users may have certain controls over their information, including:

Updating account details and profile information within the product.
Managing which properties, portfolios, and integrations are connected.
Requesting correction or deletion of certain information, subject to our legal obligations and operational needs.

If you have questions about accessing, updating, or deleting your information, you can contact your account administrator or reach out to us at support@postfolio.ai.

8. Third-Party Services & Links

The Services may include links to third-party websites or tools and may connect to third-party platforms via API. We are not responsible for the privacy practices or content of those third parties. Your use of third-party services is governed by their own terms and privacy policies.

9. International Users

PostFolio.ai is currently operated from within the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other locations where our service providers operate.

10. Children’s Privacy

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or legal requirements. When we make material changes, we will update the “Effective Date” at the top of this page. Your continued use of the Services after any changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, you can contact us at:
support@postfolio.ai